General Policies and Practices (GPPs)
All GPPs below apply to every customer and every contract/signed & agreed upon proposal unless otherwise agreed upon mutually by the customer and DeMayo Tile, LLC and its owners/operators. DeMayo Tile, LLC and its owners/operators reserve the right to apply the following to all contracts/signed & agreed upon proposals. Visit our warranty page for any issues regarding completed work.
Although thorough, this list may not be exhaustive of all of our GPPs.
A minimum 10% deposit is required to reserve a spot in our schedule.
Deposits are determined by taking a minimum 10% of the agreed upon price.
Deposits are non-refundable.
Deposits that DeMayo Tile, LLC agrees to return are subject to a 20% fee for occupying space on our calendar, regardless of how long the space on the calendar was occupied.
An additional deposit may be required on day 1 of our arrival.
Deposits will be deducted from the agreed upon price plus any reimbursable material and waste disposal fees (see below).
Our minimum rate is $975, regardless of the size of the job or the depth of the scope of work.
Unless otherwise agreed upon, this is nonnegotiable.
Generated waste disposal: Click here for details
DeMayo Tile, LLC charges $85 per day to travel outside of its service area.
This fee is waived for jobs totaling over $22,500, not including reimbursable material and travel fees.
Any changes to your scope of work once your contract/proposal is agreed upon may incur a change in the total price.
Deposits on any job that incurs a lower price will not be refunded. The deposit you paid will be deducted from the new, lower price.
Changes in your scope of work that incur a new, higher price may be subject to an additional deposit.
Accepted Payment Methods
Cash
Checks made out to DeMayo Tile, LLC
Bounced checks will incur a $35 fee
Money orders made out to DeMayo Tile, LLC
Credit/debit cards via Square **
Venmo ***
CashApp
Paypal
Zelle
For payments less than $1,500
** Surcharge of 3.75% per transaction.
*** Surcharge of 2% per transaction.
Discounts
Current Military, Veterans, Retirees, and Surviving Dependents will receive a 3% or 5% discount, dependent upon total price of project
$7,500 or less: 5%
$7,501 and above: 3%
Documentation must be provided upon claiming discount
No documentation will be copied or saved
Gold Star Spouses, Children or Parents and Medal of Honor Recipients will receive a 20% discount, regardless of the total price of the project
Documentation must be provided upon claiming discount
No documentation will be copied or saved
Senior citizens will receive a 3% discount
Documentation with DOB must be presented upon claiming discount
No documentation will be copied or saved